How can we help?

After you have completed your order, you will receive a confirmation via email that we have received your order. This confirmation will also include your order number, which you can use as reference if you have any questions about your order. Do you have an account with us? Then you can easily find the order details under 'my account'. Did you not receive a confirmation email after completing your order? It is possible that this has ended up in your spam folder.

When our warehouse has made your parcel ready for shipment, your order will be given the status 'complete'. Are you logged in? Then you can find this status under 'my orders'. Once the package has been transferred to DHL and has been given an expected delivery time, you will receive the track and trace code by email. In most cases, this is in the morning on the day of scheduled delivery.

Returning your order is simple and free of charge. Note: following requests is not a prerequisite for effectively exercising of the right of withdrawal. Below you will find the return procedure: In the received package you will find a document that consists of two parts: The Delivery Note and the Return voucher. Save the Delivery Note;Fill in the Return voucher;Place the Return voucher and the items in the original package; You have received the return label (sticker) separately, put the sticker over the original shipping label of the package; Returns for Germany and Austria: Return via DHL Parcel Shop. You can return the package via a DHL Parcel Shop free of charge. Go to one of DHL's locations. You can find it at : http://www.dhl.nl Returns for Belgium and Netherlands: Return via DHL Parcel Shop. You can return the package via a DHL Parcel Shop free of charge. Go to one of DHL's locations. You can find it at : http://www.dhl.nl Or Place a DHL pickup request. You can have the parcel picked up by DHL free of charge. Go to https://www.castiron-clothing.com/afhaalopdracht. Fill in your details and your order number as reference. After filling in the weight and size of the package, you can select a preferred time period. Keep the shipping record of your return until we have confirmed receiving your return. Did you not receive a return voucher in the package? Please contact our customer service department.

Shipped within 3-5 days

In order to protect your personal information we use SSL (Secure Socket Layer). This technology ensures that your personal information is encrypted when it is sent over the internet. This way you can pay safely on our webshop. This payment security is supported by all regular internet browsers, such as Microsoft Internet Explorer, Google Chrome and Safari.

We offer klarna to our German and Austrian customers. In the future we will expand this service to other countries. At the moment no date is known about this yet